COVID MEASURES

GUEST RECEPTION PROTOCOL COVID-19

THE RECOMMENDED MEASURES ARE PART OF A PREVENTIVE APPROACH IN THE RISK MANAGEMENT
PROCESS TO ENSURE THE SAFETY OF OUR EMPLOYEES AND CUSTOMERS.
IN THIS CONTEXT, WE HELP PROTECT OUR CUSTOMERS AND OUR EMPLOYEES BY IMPLEMENTING
BASIC PREVENTIVE MEASURES AND GOOD HYGIENE PRACTICES

KNOW ABOUT COVID-19 VIRUS

SYMPTOMS THE MAIN SYMPTOMS ASSOCIATED WITH COVID-19 ARE COUGH OR FEVER OR
DIFFICULTY BREATHING OR SUDDEN LOSS OF SMELL OR GOUT WITHOUT NASAL CONGESTION.

STAFF TRAINING COVID- 1 9 AMBASSADOR

ALL OF OUR EMPLOYEES HAVE UNDERGONE DETAILED TRAINING ON THE VIRUS AND THE HYGIENE
STANDARDS TO BE APPLIED. A TRAINING KIT HAS BEEN CAREFULLY PREPARED FOR THIS PURPOSE.
WE HAVE ALSO APPOINTED A COVID-19 AMBASSADOR FROM THE HOTEL TEAM WHOSE MAIN ROLE WILL BE TO:
– MAKE WORK REORGAN1SATION A DAILY REALITY, OBTAIN ADHERENCETO GOOD PRACTICE AND CARRY OUT PRE-VENTIVE ACTIONS.
– KEEP INFORMED OF DEVELOPMENTS IN THE LEGISLATIVE FRAMEWORK IN ORDER TO IMPROVE THE CORRESPON-DING PROCEDURES.

1-GENERAL PREVENTION AND SUPPORT MEASURES AGAINST COVIDI9.
1.1-PROTECTING THE HEALTH OF OUR CUSTOMERS AND EMPLOYEES. 1.2-HAND HYGIENE. 1.3-HYGIENE AND RESPIRATORY LABEL. 1.4-RULES FOR THE USE OF PROTECTIVE MASKS. 1.5-HOW TOWASH YOUR HANDS. 1.6-HOW TO REMOVE DISPOSABLE GLOVES.
2- ENVIRONMENTAL HEALTH. 3- EXCLUSIONS FROM WORKPLACES. 4- ACCOMMODATION.4.1- RECEPTION OF CUSTOMERS AT THE AIRPORT. 4.2- CHECK IN. NOVELTY . 4.3- CHECK OUT. NEW.
5- CATERING. 6- BAR. 6- SPORTS CENTER. 7- FITNESS CENTER. 8- YOGA. 9- SPA – POOL – MEETING BOOM.

PROTECTING THE HEALTH OF OUR CUSTOMERS AND OUR EMPLOYEES

1- PROMOTE HAND HYGIENE MEASURES AND THE APPLICATION OF RESPIRATORY HYGIENE BY
MAKING AVAILABLE TO OUF, EMPLOYEES AND CUSTOMERS THE NECESSARY EQUIPMENT;
ALCOHOLIC HYDRO SOLUTIONS, CONTACTLESS GARBAGE CANS, DISPOSABLE PAPERS OR TOWELS,
MASKS, GLOVES…
2- RESPECT AND ENFORCE SOCIAL DISTANCING MEASURES.
3- CLEAN FREQUENTLYAFFECTED OBJECTS (TABLES, DOOR HANDLES, KEYBOARD COMPUTERS, ETC.).

HAND HYGIENE AND RESPIRATORY LABELS

1- WASH HANDS FREQUENTLY (WASH WITH SOAP AND WATER OR USE OF A HYDRO-
ALCOHOLIC SOLUTION).
2- USE DISPOSABLE TOWELS OR PAPER.
3- WE HAVE INSTALLED CONTACTLESS TAPS IN COMMON AREAS.
4- WE PROVIDE EASY ACCESS TO HYDRO-ALCOHOLIC SOLUTIONS IN ALL AREAS.
5- COVER MOUTH AND NOSE WHEN COUGHING OR SNEEZING, USE TISSUES OR ELBOW
FOLDED, AND THEN WASH HANDS.
6- USE DISPOSABLE TOWELS OR PAPER
7- USE SINGLE-USE TISSUES
8- DISCARD USED HANDKERCHIEFS IMMEDIATELY
9- WE HAVE EQUIPPED ALL OUR PUBLIC AREAS WITH CONTACTLESS GARBAGE CANS.
10- AVOID TOUCHING YOUR MOUTH, EYES OR NOSE.

THE USE OF PROTECTIVE MASKS RULES

I WASH MY HANDS
I PINCH THE RIGID EDGE TO ADJUST IT

I FASTEN THE TOP OF MY MASK
I FASTEN THE BOTTOM OF MY MASK
IMPORTANT •
TO REMOVE IT I ONLY TOUCH THE FASTEN ERS
I THROW AWAY MY MASK AND I WASH MY HANDS

HOW TO WASH YOUR HANDS

WET THE HANDS APPLY THE SOAP OR LE GEL HYDRO-ALCOOLIQUE AND RUB.
PALMS HELD TOGETHER BY ROTATION MOVEMENT AND RINSE HANDS WELL WITH WATER. DRY CAREFULLY HANDS WITH A SINGLE-USE TOVVEL

HOW TO REMOVE DISPOSABLE GLOVES

BEFORE REMOVING GLOVES WASH THEM WITH WATER AND KEEPING THEM
REMOVE ONLYFINGERS OF ONE OF THE TWO GLOVES
AFTER TAKING OUT THE FIRST GLOVE PUT YOUR THUMB IN THE TOP OF THE GLOVE TO EXTRACT THE SECOND
USE ONE FINGER TO REMOVE THE GLOVE WITHOUT TOUCHING THE EXTERNAL PART
TAKE OUT THE SECOND GLOVE TO THE WRIST
SUSPEND REMOVED GLOVES AND WASH HANDS IN THE USUAL WAY

HEALTHY ENVIRONMENT

1- DISINFECTION OF SANITARY FACILITIES EVERY 2 HOURS
2- CLEANING FREQUENTLY TOUCHED SURFACES EVERY 2 HOURS (TABLES, COUNTERS. DOOR
HANDLES, VALVES, SWITCHES…)
3- DISINFECTION BY AIR ON A DAILY BASIS IN ALL PUBLIC AREAS.
4- DISINFECTION BY AIR OF ALL BUNGALOWS APTES EACH CHECK OUT.
EXCLUSIONS FROM WORKPLACES
1- AN EMPLOYEE WITH SIGNS OF COUGH, FEVER OR DIFFICULTY BREATHING WILL NOT BE ADMITTEDTO WORK.
2- THE RESUMPTION OF THE WORK OF AN EMPLOYEE WILL BE DONE ONLY WITH THE PRESENTATION OF A MEDICAL CERTIFICATE ATTESTING THAT HE NO LONGER HAS ANY CONTAGIOUS DISEASE.
3- IF AN EMPLOYEE EXPERIENCES SYMPTOMS OF FEVER, COUGH, ETC. THEY WILL IMMEDIATELY CONSULT THE NURSE AND FOLLOW THE ISOLATION PROCEDURE.
4- SYSTEMATIC TEMPERATURE SETTING BEFORE WORK ENTRY.
5- EMPLOYEES WITH CHRONIC DISEASES ARE NOT ADMITTED FOR THE FIRST 3 MONTHS AFTER THE DECONFINE-MENT.

MEANS OF TRANSPORT FOR THE AIRPORT TRANSFERS

1-THE TRANSPORT OF OUR CUSTOMERS WILL BE REORGANIZED TO COMPLY WITH THE MANDATORY HYGIENE RULES COVID 19.
2- WE GUARANTEE COMPLETE DISINFECTION OF OUR MEANS OF TRANSPORTAFTER EACH USE.
3-ONE IN TWO SEATS WILL BE LEFT FREE.
4- THE WEARING OF THE MASK IS MANDATORY INSIDE THE VEHICLE.
5- WE USE NATURAL VENTILATION TO VENTILATE THE VEHICLE.

RECEPTION OF CLIENTS AT THE AIRPORT – DRIVER

1- RESPECT OF BARRIER GESTURES.
2- MANDATORY WEARING OF THE MASK AND GLOVES.
3- WELCOMING BY RESPECTING SOCIAL DISTANCING.
BEFORE GEHING INTO THE CAR: – DISINFECTION OF CUSTOMER SUITCASES. ( WE ARE NOT
RESPONSIBLE FOR THE TASKS POSSIBLE EVENTS THAT MAY OCCUR AS A RESULT OF THE
DISINFECTION PROCESS )
. – DISTRIBUTION OF ANTISEPTIC GEL TO CUSTOMERS.
– PROPOSAL TO SELL MASKS TO CUSTOMERS WHO DO NOT HAVE THEM (€1)

CHECK IN

IN ORDER TO FACILITATE THE CHECK-IN OPERATION AND REDUCE YOUR WAITING TIME, THE HOTEL IS IN THE PRO-CESS OF PREPARING A COMMERCIAL AF'F' THAT IT WILL PUT AT YOUR DISPOSAL TO ENABLE YOU TO ACTIVELY MANAGE YOUF, STAY.
AFTER BOOKING CONFIRMATION, YOU WILL RECEIVE AN EMAIL WITH THE APP LINK. THISAPPLICATION WORKS ON ANY VVEB-COMPATIBLE PORTABLE DEVICE (MOBILE PHONES, SMARTPHONES, TABLETS) WITH A TOUCH SCREEN.

YOU CAN PREPARE YOUR CHECK IN BY:

– COMPLETING THE POLICE RECORD – PROVIDING FLIGHT INFORMATION – REQUESTING ADDITIONAL
INFORMATION – GIVING A COPY OF YOUF, ID (CIN OR PASSPORT).
• DURING THE STAY
NEW PROCEDURES FOR CLEANING BUNGALOWS HAVE BEEN PUT IN PLACE BY INTEGRATING COVID- 19 SANITARY MEASURES.
INTEGRATION OF THE CLEANING AND DISINFECTION PROCEDURE OF CONTACT POINT. THE ROOM
SERVICE WILL BE DONE AT YOUR REQUEST.
REMOVAL OF NON-ESSENTIAL OBJECTS FROM THE BUNGALOW (BROCHURES, ETC.).

IT IS STRONGLY RECOMMENDED TO USE THE SANITARY FACILITIES OF THE BUNGALOWS AND NOT COMMON AREAS.

CHECK OUT

THE SAME COMMERCIAL APP WILL GIVE YOU ACCESS TO YOUR DETAILED INVOICE
AT THE END OF THE STAY, ACCESS TO THE «CHECK-OUT» MENU WHERE YOU CAN CHECK YOUR INVOICES AND ENTER YOUR CREDIT CARD DATA. IF THE1NVOICES HAVE BEEN PA1D, YOU CAN EAS1LY CHECK THROUGH THE APP AND SAVE TIME DURING THE DEPARTURE PROCESS AT THE HOTEL
RECEPTION.

CATERING

DAILY AERIAL DISINFECTION NATURAL AERATION THROUGHOUT THE DAY

COMPLIANCE WITH HEALTH RULESATALL LEVELS:
ROOM: – NUMBER OF TABLES REDUCED IN ORDER TO RESPECT SOCIAL DISTANCING (1.5 M
BETVVEEN2TABLES). – POSSIBILITY TO SET UP SEVERAL SLOTS OF ACCESS TO THE RESTAURANT DEPENDING ON THE HOTELS FILL RATE. – CUTLERY AND GLASSES PLACED ON THE TABLE.
BUFFET – GUESTS WILL BE SERVED FOR ALL MEALS BY DEDICATED STAFF AND WILL FOLLOW A SENSE OF TRAFFIC.
WAITER: – HE WILL WEAR A GLASS MASK AND GLOVES. – TABLES WILL BE DISINFECTED AFTER EACH
CUSTOMER PASS – EACH CUSTOMEF, WILL HAVE THEIR OWN CARAFE SYSTEMATICALLY DISINFECTED
THE RESTAURANT HAS 2 DISINFECTION STATIONS AT THE DOOR OF THE RESTAURANT AND INSIDE

DAILY AERIAL DISINFECTION NATURALAERATION THROUGHOUT THE DAY COMPLIANCE WITH HEALTH RULESATALL LEVELS:
BAR: – TABLES AND CHAIRS 1.5 M APART
BAR COUNTER: – THE BAR COUNTER I5 ORGANISED IN 1.5M CUSTOMER AREAS SEPARATED BY SEPARATING WINDOWS – MARKING ON THE GROUND FOR THE TAIL – COUNTER DISINFECTED BETWEEN 2 CUSTOMEF, PASSAGES
BARMAN: – WEARING A GLASS MASK AND GLOVES – TABLES WILL BE DISINFECTEDAFTEF, EACH CUSTOMER PASS
THE BAR HAS 2 DISINFECTION STATIONS AT THE BAR ENTRANCE AND ON THE COUNTER

SPORT CENTER

DAILY AERIAL DISINFECTION
NATURALAERATION THROUGHOUT THE DAY COMPLIANCE WITH HEALTH RULESATALL LEVELS:
RECEPTION DESK: – SEPARATION WINDOWS INSTALLED – FLOOF, MARKING CARRIED OUT
SPORTS EQUIPMENT: – IT WILL BE DISINFECTEDAFTER EACH USE
BAR

THE SPORT CENTER WILL BE EQUIPPED WITH A DISINFECTION STATION PLACED ON THE COUNTER.
FITNESS CENTER
(SUBJECT TO OPENING)
DAILY AERIAL DISINFECTION
NATURAL AERATION THROUGHOUT THE DAY COMPLIANCE WITH HEALTH RULESATALL LEVELS:
COACH: – RESPECTS BARRIER GESTURES WITH OWN CUSTOMERS – MUST WEAF, A MASK –
DISINFECTS HANDS EVERY 2 HOURS – DISINFECTS THE CUSTOMER PEN AFTER EACH USE.
ROOM: -1TISFORBIDDEN TO GIVE CLASSES INSIDE THE ROOM. ALL CLASSES WILL BE ADMINISTERED OUTSIDE. – COACH RESPECTS SAFETY DISTANCE WITH CUSTOMERS
MATERIAL: – ALL EQUIPMENT IS DISINFECTEDAFTER EACH USE
YOGA

DAILY AERIAL DISINFECTION

NATURAL AERATION THROUGHOUT THE DAY COMPLIANCE WITH HEALTH RULES AT ALL LEVELS:
COACH: – RESPECTS BARRIER GESTURES WITH OWN CUSTOMERS – MUST WEAR A MASK – DISINFECTS
HANDS EVERY 2 HOURS – DISINFECTS THE CUSTOMER PEN AFTER EACH USE.
ROOM: – IT IS FORBIDDEN TO GIVE CLASSES INSIDE THE ROOM. ALL CLASSES WILL BE ADMINISTERED
OUTSIDE. – THE COACH RESPECTS THE SAFETY DISTANCE WITH HIS CLIENTS.
YOGA MAT: – THEY ARE DISINFECTED AFTER EACH USE.

SPA / POOL / MEETING ROOM

THE OPENING OF THESE FACILITIES WILL BE SUBJECT TO THE HEALTH REGULATIONS COVID-19